Shipping policy
Your order will be processed by us as quickly as possible and shipped with DHL or another shipping partner of our choice. After your order has been dispatched, you will automatically receive an e-mail with your tracking ID (tracking number). This means you can always see where your order is at any given time.
We deliver our products to Germany, Austria and Switzerland.
Shipping Germany
We ship within Germany with DHL or another shipping partner. Our dispatch warehouse is located in Koblenz. The delivery time is usually 2-4 working days.
Shipping costs 4.90 EUR. From a gross purchase value of 100.00 EUR we deliver free of charge within Germany.
Shipping to Austria
Shipping to Austria is carried out by DHL or another shipping partner. Our shipping warehouse is located in Koblenz. The delivery time is usually 5-7 working days.
Shipping to Austria costs 6.90 EUR. From a gross purchase value of 120.00 EUR we deliver free of charge to Austria.
Shipping to Switzerland
Shipping to Switzerland is carried out by DHL or another shipping partner. Our shipping warehouse is located in Koblenz. The delivery time is usually 10-12 working days.
Shipping to Switzerland costs 12.90 EUR. From a gross purchase value of 150.00 EUR we deliver free of charge to Switzerland.
Information on the current customs regulations for shipments from abroad to Switzerland can be found here.
Payment options
We offer the following payment options:
Credit card
We accept the following credit cards: VISA and MasterCard.
All transactions are secure and encrypted according to current standards.
PayPal, PayPal Express
During the ordering process, you will be automatically redirected to PayPal and can use the information stored in your PayPal customer account without having to enter your payment information again. If you do not yet have a PayPal account, you can open one during the process and then confirm the payment. After confirming your payment, you will be automatically redirected back to our website.
Sofortüberweisung
Sofortüberweisung is the direct transfer procedure of SOFORT AG.
You pay simply, securely and quickly directly with your online bank account. You can find more information about payment via Sofortüberweisung at https://www.sofort.com. Your order will be processed after the payment has been received in full in our system.
Google Pay
To make the payment you will be redirected to Goolge. There you log in with your existing Goolge account to confirm the payment and transfer of the delivery address. The amount shown will be settled immediately according to the means of payment stored there.
Apple Pay
To be able to pay the invoice amount via the payment service provider Apple Pay, you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions in the order process.
Klarna (Sofort & invoice)
In cooperation with Klarna, we offer you a quick and easy ordering process - without additional registration.
After shipping, you will receive your invoice from Klarna conveniently by e-mail. This way you can inspect the goods first and then pay. You have 14 days from the invoice date to pay for your order.
Have you already made a purchase with Klarna invoice and have questions about your invoice? Then please click here.